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Petland knows that planning ahead for a new pet is essential
for all new pet owners. However, sometimes the best planning
is met with unforeseen circumstances, hindering one's ability
to fulfill a lifelong promise to a Petland pet. For cases
such as these, Petland has a responsible pet return policy.
Petland Puppy Love: 48-Hour Return Policy states that within
48 hours of the purchase of a Petland puppy or kitten, Petland
will gladly refund a customer's money less an administration
fee.
The policy is part of our community service program because
it is in place to support Petland's Mission Statement of matching
the right pet with the right customer. Petland wants the match
to be right for both pet and owner upon leaving a Petland
store. And Petland realizes that sometimes the best intentions
do not work out.
Bringing a puppy back to Petland is emotionally hard on the
pet owner and disorienting to the pet. The policy's administration
fee is in place to discourage impulse sales and "rent-a-pet"
purchases of Petland pets. The fee also pays for associated
veterinary care necessary for re-entry of the pet into a Petland
store.
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