Contact

Petland greatly values its cherished customers and is wholeheartedly committed to providing exceptional customer care, outstanding customer support, and unparalleled customer service, ensuring the best possible experience for every individual, whether they interact with us online or visit any of our brick-and-mortar stores. We at Petland constantly strive to improve and refine our services, and to that end, we offer a variety of convenient methods for you to get in touch with us. If you have any questions, comments, or suggestions that could help us enhance our ability to serve you and cater to your needs more effectively, we warmly welcome and encourage you to reach out and share your thoughts with us. We eagerly anticipate hearing from you and are always ready to go above and beyond to ensure your satisfaction.

For assistance with your in-store purchase please contact your local Petland.

For questions you may have please contact us using one of the following options. We are available weekdays Monday to Friday, from 9 AM – 5 PM (EST).

Petland Headquarters

250 Riverside Street
Chillicothe, OH 45601

Toll free: (800) 221-5935
Phone: (740) 775-2464

Corporate Offices

Call 800-221-5935

Gift Card Balance

Click here for your balance:
https://www.mercury-gift.com/GiftInquiry.aspx

Customer Service

We want your feedback:
Contact customer support

Petland Credit Card

Access your card:
(http://www.comenity.net/petland)
or call 866-499-4761

For information about your e-giftcard, email egiftcard@petland.com and provide your name, contact information, and Gift Certificate Code.

For more information, view our Petland rewards program terms and conditions.

For inquiries relating to our online store, please email customerservice@petlandinc.com.