Petland Rewards Program Terms (“Program Terms”)
Please read these Program Terms carefully for important information about your rights and obligations in the Petland Credit Card OR Petland Inc Rewards Program (“Program”). By participating in the Program, you agree to these Program Terms.
The Program is provided by Petland Inc. (“Petland”) and serviced by Comenity Capital Bank (“Bank”). Petland is solely responsible for Program operation and may withdraw the Program or change the terms of the Program at any time. The purpose of the Program is to reward customers for certain uses of their Petland Credit Card (“Card”.) The Program Terms may be supplemented with additional terms, conditions, and disclosures, including but not limited to applicable terms related to any promotional offers provided to you for use with the Program.
The Program allows you to earn Points (“Points”) on the dollars you spend, as described in the “Earning Points” section below, using your Petland Credit Card Account (your “Account”). You can then redeem Points for Petland Reward Certificates.
These Program Terms are separate from your Petland Credit Card Account Agreement (your “Account Agreement”), which governs the use of your Account. In the event of any conflict between these Program Terms and your Account Agreement, these Program Terms will control in any matter relating to the Program. By using your Account, you agree to be bound by these Program Terms.
You will earn Points when you, or an authorized user, make eligible purchases of goods and services for personal, family and household purposes using your Account, minus any returns, refunds or credit adjustments (“Net Eligible Purchases”). Purchases that are not a whole dollar amount will be rounded up to the nearest whole dollar to determine the amount of Points earned.
Using your Petland Credit Card, you will earn:
- 1 Point for each $1.00 of Net Eligible Purchases made at any Petland location.
Points are not earned on: gift cards on purchases at Petland, purchases using any type of promotional financing, unauthorized or fraudulent charges, charges that violate the terms of your Account Agreement, interest charges, and fees of any kind.
Petland may temporarily prohibit you from earning Points, using Points, receiving or redeeming Petland Rewards Certificates, or using any features of the Program if: your Account becomes delinquent; Comenity Capital Bank suspects that you or any authorized user has engaged in fraudulent activity related to your Account or the Program; or Petland suspects that you misused the Program in any way.
Points awarded for purchases that do not remain Net Eligible Purchases will be deducted from your Points balance. Returned items may result in credits being applied to your Account, which will reduce or may eliminate accumulated Points and may result in a negative Points balance. If your Points balance goes negative, you must first earn Points to bring your Points balance to zero beore earning any Points eliginle for redemption. Petland and Comenity Capital Bank reserve the right to verify and adjust Points, as applicable, at any time.
Bonus Points for Special Offers
From time to time, Petland may make bonus offers to earn additional Points (“Bonus Points”). Read each offer carefully, as there may be important conditions or limitations, such as blackout periods, Bonus Points limits, or exclusions. You may have to register to qualify for the offer. Petland may change or withdraw an offer at any time without notice. Any such change or withdrawal will not affect Bonus Points already earned. Certain offers may only be communicated via email.
Important note: Points will expire 12 months after the date that they are posted to your Points balance.
Petland Reward Certificates expire 45 days from the date they are issued.
Termination and Forfeiture
Important note: Subject to any requirements or limitations of applicable law, Petland may at any time for any reason change or terminate the Program and these Program Terms without notice.
Petland reserves the right to terminate you from the Program. If the Program terminates, Petland terminates you from participating in the Program, or you voluntarily cancel enrollment in the Program, all Points will be forfeited.
Points will be forfeited if any of the following occur: your Account is closed; you terminate your participation in the Program; you or any authorized user engages in any fraudulent activity or misuse related to your Account or the Program, or engage in any activity deemed to be abusive or gaming conduct, as determined by Petland. Misuse includes, but is not limited to, obtaining or using an Account to maximize Points earned in a manner that is not consistent with typical consumer activity as determined in Petland’s sole discretion.
Issuing Rewards and Redemption
For every 100 Points you earn, you will receive a $5 Petland Reward Certificate. Petland Reward Certificates will be issued in increments of $5, with a minimum amount of $5 and a maximum amount of $100 per billing cycle. Any points in excess of $100 reward value in a single billing cycle will be forfeited. Multiple Petland Reward Certificates may be issued; however, no more than 1 Petland Reward Certificate will be issued in any billing cycle. Reward Certificate may only be redeemed on qualifying purchases using your Account at Petland.
Petland Reward Certificate may not be applied to past purchases or used towards gift cards. Petland Reward Certificate may not be combined with any other discount or certificate, except as otherwise provided. Petland Reward Certificate may only be applied to one transaction and unused Petland Reward Certificate value will be forfeited.
Petland and Comenity Capital Bank are not responsible for lost or stolen Petland Reward Certificates.
You will receive your Petland Rewards Certificate via monthly billing statements each billing cycle as earned. Contact the Bank to update your contact information for your Account.
Points may not be sold, transferred or altered in any way by you. Points you earn may not be combined with Points earned on any other credit account earned by anyone else (other than your Authorized User).
Points and Petland Reward Certificates have no cash value and are purely for promotional purposes. Petland Reward Certificates may not be used as payment for any outstanding obligations to the Bank or its affiliates.
If you return merchandise purchased using a Petland Reward Certificate, the dollar value of the Petland Reward Certificate will be forfeited.
You may review your Points balance via Account Center or billing statement. It may take up to two billing cycles for Points to post. The amount of Points earned is based on the date your purchase was made, which may be different than the date the transaction posts to your Account. For mail order, special order, online, and other purchases, your transaction may not post to your Account until items have shipped.
Communications and Customer Service
Petland and Comenity Capital Bank may send communications regarding the Program by mail, phone, email or other methods, including through online Account Center or mobile app. By providing your mobile phone number, Petland may contact you about all of your accounts and this Program.
If you have any questions about the Program or to update your contact information, please contact the Customer service phone number on the back of your card OR 1-866-499- 4761 (TDD/TTY 1-888-819-1918) or visit Account Center. Petland and Comenity Capital Bank are not responsible for Petland Reward Certificate communications lost or undelivered due to incorrect or outdated address or email.
You can review your Program activity at https://d.comenity.net/petland/ or on your billing statement.
If Points you believe were earned have not timely posted to your Points balance, you may dispute your Points balance (“Points Dispute”) by calling 1-866-499-4761 (TDD/TTY 1-888-819- 1918) or by writing to Comenity Capital Bank PO Box 182620 Columbus, OH 43218. Comenity Capital Bank will use reasonable efforts to investigate your Points Dispute if you notify us within 90 days of the posting date. If you do not notify Petland within that period, you waive your right to make a Points dispute with respect to that purchase. Petland may require you to provide written confirmation of the dispute and the applicable purchase receipt and may decline to investigate further if you do not provide the requested confirmation or a valid receipt. Upon completion of the investigation, Petland will have no further responsibilities if you later reassert the same Points Dispute.
Unless otherwise required by law, neither Petland nor the Bank, nor any of our or its affiliates, officers, directors, employees, service providers, or agents will be liable to you, or anyone making a claim on your behalf, in connection with the Program or these Program Terms, including but not limited to, use of the Program and any redemption for or purchase of products or services through the Program.
Important note: Notwithstanding the foregoing, any liability that Petland may have to you in connection with the Program shall be limited to the amount of any Points you have earned in accordance with these Program Terms.
Petland, the Bank, and all of each of such company’s respective subsidiaries and affiliates make no warranty, express or implied, including but not limited to, any warranties of merchantablity or fitness for a particular purpose with respect to the Program or any products or services related to such Program.
You are responsible for any tax liability that may result from participation in the Program or use of any Petland Rewards Certificate. Consult your tax advisor concerning such tax consequences.
Cancelling Program Participation
You may cancel your participation in the Program at any time by calling the Bank at at 1-866-499-4761 (TDD/TTY 1-888-819-1918). If you cancel your participation in the Program, you will no longer earn Points and you will forfeit your unused and unexpired Points. Your cancellation will not affect any previously redeemed Rewards.
Governing Law; Assignment
The Program and these Program Terms are governed by federal law and, to the extent state law applies, the laws of the State of Utah.You may not assign your rights or obligations under these Program Terms to any other person or entity. Important note: You and Petland agree that each of us may bring claims arising from or relating to these program terms only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding.
“Claim,” as used in these Program Terms means any claim, dispute or controversy that in any way arises from or relates to these Program Terms.
Complete Agreement; Severability; Conflicts; No Waiver
These Program Terms supersede any previous terms and conditions governing the Program. The Program is not available where and to the extent prohibited by law. If any part of these Program Terms conflict with applicable law, that provision will be deemed severed from these Program Terms and the remainder of the Program Terms will remain in effect. Petland will not lose our rights under these Program Terms because Petland chooses to delay or not enforce them.
Agreement to Arbitrate
Important note: Any party may elect to arbitrate any claim arising from or relating to these program terms (including disputes about the validity, scope or enforceability of this agreement to arbitration), in which case such claim shall be settled by binding arbitration on an individual basis and not as part of any class or representative action.
Arbitration may be elected by any party with respect to any such Claim, even if that party has already initiated a lawsuit with respect to a different Claim. Petland will not demand to arbitrate an individual Claim that you bring against us in small claims court or your state’s equivalent court, if any. But if that Claim is transferred, removed or appealed to a different court, Petland then has the right to demand arbitration.
The arbitration will be conducted by the American Arbitration Association (“AAA”), JAMS, or any other company selected by mutual agreement of the parties (the “Administrator”), in accordance with the rules of the Administrator. Payment of all filing, administration and arbitrator fees will be governed by the Administrator’s rules. If, however, you are able to demonstrate that the costs of arbitration will be cost-prohibitive for you as compared to the costs of litigation, Petland will pay as much of the filing, administration and arbitrator fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive for you. The arbitrator will not have the power to award punitive or exemplary damages, the right to which each party hereby waives. The arbitrator’s decision must be with written explanation and remain confidential. For purposes of this “Agreement to Arbitrate” section, these Program Terms are governed by the Federal Arbitration Act, 9 U.S.C. sec. 1-16 (FAA).
Opt-Out Procedures: You may choose to opt-out of this Agreement to Arbitrate by sending a written notice within 30 days after the date you accept these Program Terms for the first time. You may send your opt-out notice by mail or hand delivery to 250 Riverside St. Chillicothe, OH 45601. Your opt-out notice must include your full name and clearly indicate your intent to opt-out of the arbitration provisions.
Prior to initiating any arbitration, the initiating party will give the other party at least 60 days’ advanced written notice of its intent to file for arbitration. Petland will provide such notice by mail or email using the contact information on file with us and you must provide such notice by mail to us at 250 Riverside St. Chillicothe, OH 45601.