Contact Us

Customer Support

Petland values its customers and are committed to giving you the best experience possible, both online and in our stores.  There are a number of different ways to contact Petland.  If you have a question, comment or suggestion on how we can better serve you, don't hesitate to drop us a line!

For assistance with your in-store purchase please contact your local Petland.

For questions you may have please contact us using one of the
following options.  We are available weekdays Monday to Friday, from 9 AM - 5 PM (EST).

Corporate Offices

Call 800-221-5935

Gift Card Balance

Click here for your balance:
https://www.mercury-gift.com/GiftInquiry.aspx

Customer Service

We want your feedback:
Contact customer support

Petland Credit Card

Access your card:
(http://www.comenity.net/petland)
or call 866-499-4761


For information about your e-giftcard, email [email protected] and provide your name, contact information, and Gift Certificate Code.

For more information, view our Petland rewards program terms and conditions.

For inquiries relating to our online store, please email [email protected].

Petland Headquarters

250 Riverside Street
Chillicothe, OH 45601

Toll free: (800) 221-5935
Phone: (740) 775-2464