Why Petland’s Pet Counselors Make All the Difference

At Petland, we know that choosing the right pet is more than just a decision—it’s a journey. We are incredibly proud of Petland’s Pet Counselors, our dedicated team at the heart of what makes the Petland experience so exceptional.

Passionate, Knowledgeable, and Trained to Serve

Our Pet Counselors receive intensive training to ensure they are fully equipped to assist customers in the most meaningful way. But it’s not just about the education—it’s about passion. Just as we often hashtag #MustLoveDogs, we believe each team member genuinely loves what they do, and that love for animals is evident in every interaction. Their goal isn’t just to match a pet with a person—it’s to make sure it’s the right match for both.

Education Is a Priority

One of the key roles our Pet Counselors play is that of an educator. We believe that well-informed pet owners are the happiest pet owners. Whether it’s understanding the temperament of a certain breed, learning about proper nutrition, or discovering tips for training and enrichment, our Petland team is here to share insights that help customers make informed choiceswhen it comes to their new puppy, kitten, small animal, fish, reptile or Bird! This guidance not only enhances the lives of the pets but also enriches the lives of their owners.

More Than a Pet Store

At Petland, our reputation is built on quality, selection and a sincere love of animals. But it’s the human connection—our caring and knowledgeable Pet Counselors—that truly sets us apart. Their commitment helps create a place where pets and people find joy, companionship, and a lifelong bond.

So whether you’re a first-time pet parent or a seasoned animal lover, visit Petland and experience the difference our Pet Counselors make. Because here, it’s not just about pets—it’s about people helping people through pets.